Can I cancel my order?

Buyer may cancel an order at any time prior to shipment by RPMC by delivering written notice to RPMC; provided, however, that Buyer will be responsible for a cancellation charge of 25% of the price of the canceled Products, plus the amount of all direct and indirect costs incurred by RPMC with respect to the canceled order, including without limitation those incurred after receipt of any written cancellation notice.

See our complete Standard Terms and Conditions document.

Cancellation Policy:

Acknowledged Sales Orders may be canceled for any reason, but a cancellation fee may be required.

1) Orders can be partially canceled or canceled in full.
2) Customer is responsible for all work in process and incurred costs.
3) Contact your sales representative or [email protected] to start the process.
4) If there is no work in process or incurred costs, the order will be canceled.
5) If there is work in process or incurred costs, RPMC will work with the manufacturer to define these costs and provide the cancellation fee required to cancel the order.

For more information, please visit our full Return and Cancellation Policy or contact us at [email protected].